30-Day Returns
Return unworn sunglasses within 30 days of delivery
Free Returns
We provide free return shipping labels for all eligible returns
Easy Process
Simple online return process with tracking
Submit Return Request
Fill out the return form with your order details and reason for return.
Receive Return Label
We'll email you a prepaid return shipping label within 24 hours.
Pack & Ship
Pack your parcel in original packaging and attach the return label.
Get Refund
Once we receive your return, we'll process your refund within 3-5 business days.
Items must be in original condition
All original packaging, tags, and accessories must be included
Returns must be initiated within 30 days of delivery
Custom or prescription product cannot be returned
Items damaged due to misuse are not eligible for return
Original receipt or order confirmation required
Fill out the form below to initiate your return request
What is PowerGen International’s return policy?
You may request a return within 7 days of delivery, provided the product is unused, uninstalled, and in its original packaging with all accessories intact.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the product is delivered damaged, defective, or incorrect.
When will my refund be processed?
Once we receive and inspect the returned product, refunds are processed within 5–7 business days to the original payment method.
Can I exchange a battery or backup system?
Exchanges are subject to product availability and compatibility. If an exchange is not possible, you may return the item and place a new order.
What should I do if my battery or backup system arrives damaged?
Please notify PowerGen International within 48 hours of delivery with clear photos or videos of the damage. We will arrange a replacement or provide a full refund based on stock availability.